The hosts discuss the Change Healthcare cyberattack and the operational difficulties it created for coverage and eligibility checks. They also review Special Enrollment Periods and the Medicare Advantage Open Enrollment Period, explaining why agents should understand enrollment opportunities throughout the year. The episode criticizes misleading benefit-upgrade sales language and encourages accurate client explanations, verification, and consistent business development beyond AEP.

In this episode

  • Change Healthcare disruption
  • Eligibility checks
  • Special Enrollment Periods
  • Medicare Advantage OEP
  • Truthful sales communication

Show notes

In this episode we discuss the recent hack and outage that has affected eligibility and Prescription billing. We also discuss the importance of using the proper SEPs for this time of year.