UnitedHealthcare's Rachel Hurtado and Mike Volpe discuss AEP, carrier planning, and the value of broker distribution. The conversation covers market and product decisions, agent experience, and tools such as Jarvis and LEAN that help producers manage business. Dan and Mike also explore quality, retention, and why strong service-oriented partnerships matter to carriers and beneficiaries.
In this episode
- UnitedHealthcare AEP
- Carrier product planning
- Agent technology
- Broker partnerships
- Enrollment quality