Sheila Prior discusses Cigna's ACA business and the evolution of the individual health insurance market. The conversation revisits early Marketplace challenges, carrier stability, and the importance of broker relationships. Topics include provider networks, operational support, product choice, and helping consumers understand tradeoffs rather than expecting every plan to offer unrestricted access and low costs simultaneously.
In this episode
- ACA market history
- Cigna broker partnerships
- Provider networks
- Operational support
- Consumer education